Concierge reception with gold-coloured counter, flower arrangement and ‘WIN WIN’ lettering, a gentleman in a suit talking to the concierge

Concierge service at WIN WIN

An institution with a human face

The concierge in the entrance area is an institution in human form who perfectly embodies the lifestyle and philosophy of WIN WIN. Once you have met him, you will never want to be without his friendly smile of welcome and the assured way in which he uses his knowledge and organisational talent to help residents with a wide range of private tasks. In addition, supported by sophisticated technology, the concierge watches over security at WIN WIN. He protects residents' privacy by receiving and announcing visitors, taking in post and distributing it to the in-house letterboxes, and accepting and signing for deliveries.

Smiling concierge at the green marble counter talking to a resident holding a sheet of paper

Protecting privacy

Stylish reception in the entrance hall

A fundamental and essential function of the concierge is to receive guests and other welcome visitors in style and to announce them to the resident concerned. Unwelcome visitors, on the other hand, will not get past him and are turned away in a friendly but firm manner. To protect residents' privacy, the concierge also accepts parcels and other deliveries as well as post. This ensures that only people who are genuinely wanted there reach the resident's floor.

Gentleman in a suit at the gold-coloured concierge counter with flower arrangement and ‘WIN WIN’ lettering in the lobby

Continuous security monitoring

Keeping a watchful eye on important areas

The concierge is the building's foremost security manager and, with the help of state-of-the-art camera systems, watches over security in all communal areas. In particular, he keeps an eye on the entrances, the lifts and the underground car park. If an alarm is triggered, he checks the cause and, if necessary, communicates with the external security service, the police or the fire brigade. Even though the risk of emergencies of any kind is infinitesimally small, the concierge's daily security routines ensure that all residents sleep soundly.

Resident reading a letter in front of the open gold-coloured letterbox unit

For almost all private matters

Enabler and organisational genius

It is often the small organisational distractions of everyday life that turn out to be the biggest time wasters. If you value your time too highly to waste it, or if you are simply under constant time pressure, you will find the concierge the ideal personal assistant. The list of things he organises, researches, recommends, reserves, schedules, books and provides information about for residents must remain incomplete, given its length and the highly individual nature of the tasks. Yet these services enable residents to use their time more efficiently and to concentrate fully on the things that matter more to them.

Cut-out skyline of the Medienhafen with glass office towers, colourful façades and a WIN WIN tower in the centre